Faqs

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General information FAQs

We  specialize in multimedia storytelling—from graphic design and photography to video production and copywriting. Every piece is tailored to resonate with your audience and achieve your goals.

Project timelines vary, but we aim for quick delivery without compromising quality. Most design or content pieces are completed within 3–7 business days, depending on scope.

Absolutely. We craft platform-specific versions of your visuals and messaging to maximize impact—whether it’s TikTok reels, Instagram carousels, or polished LinkedIn posts.

Yes! We collaborate globally, fluent in French and English, with experience crafting content that bridges cultures and sparks engagement across borders. 

It begins with understanding your goals, audience, and brand voice. Then we co-create strategy, refine the concept, and deliver tailored assets that resonate.

Just reach out through the contact form or send a DM. We’ll schedule a discovery call to explore your needs and build a plan that fits your vision and budget.

Technical and design FAQs

Assets are provided in platform-optimized formats. That typically includes:
- Videos: MP4 (1080p), MOV upon request
- Photos/Graphics: JPG, PNG (with transparency), and layered PSD or AI files if needed
- Copywriting: Google Docs links or TXT/RTF formats, depending on use case
Custom formats for print, web, or social media can be included based on project needs

We work primarily with:
- Adobe Creative Cloud Suite (Photoshop, Illustrator, Premiere Pro, After Effects)
- Canva Pro for rapid social media iterations

Tool choice depends on your platform goals, budget, and aesthetics.

Absolutely. Each project includes a set number of revision rounds (usually 2–3). Revisions beyond that are quoted separately to keep the workflow streamlined and fair.

All client materials are stored securely and never shared without explicit permission. If requested, I can sign NDAs and use encrypted storage for sensitive projects.

Project management FAQs

We use a blend of tools like Trello, Notion, and Google Workspace to track milestones, deadlines, and feedback loops. Each client gets a clear roadmap outlining the stages of production—from concept to delivery.

Once we agree to move forward:
- Discovery call to align on goals
- Proposal + Timeline
- Shared folder or dashboard to track files, feedback, and progress
- Kickoff with moodboards or strategic outlines
Every step is collaborative and transparent.

We prioritize buffer zones to accommodate revision rounds while keeping the project on track. We’ll always communicate early if a scope shift affects delivery.

Depending on your preferences:
- Weekly check-ins via email or DM
- Real-time updates for agile sprints or time-sensitive campaigns
- Summary reports after key milestones

Life happens! If you need to pause, We offer flexible rescheduling and will archive deliverables securely. Projects inactive for over 30 days may require a restart fee to re-engage workflow.

Client support FAQs

You can contact us through:
- Email (business hours preferred)
- DM on social platforms for quick questions
- Shared project dashboards (for ongoing collaborations)
We aim to respond within 24–48 hours, depending on complexity.

For time-sensitive needs, We offer rush options depending on availability. These may include express delivery fees and require clear communication upfront.

Your feedback drives my process. If there’s an issue, We’ll troubleshoot promptly. Clear revision scopes and open dialogue help make sure you get exactly what you need.